Refund Policy

Last updated: July 25, 2026

1. Money-Back Guarantee

AIProcurer offers a 14-day money-back guarantee on all subscription plans. If you are not completely satisfied with our Service for any reason within 14 days of your initial purchase, you may request a full refund. We want you to feel confident in your decision to use AIProcurer.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@aiprocurer.com with the subject line "Refund Request."
  2. Include your account email address and the date of your purchase.
  3. Briefly explain the reason for your refund request (optional but helpful).
  4. We will respond within 2 business days to confirm your eligibility.
  5. Approved refunds are processed within 5–10 business days through the original payment method.

3. Eligibility for Refunds

You are eligible for a full refund if:

  • Your refund request is made within 14 calendar days of your initial subscription purchase.
  • The request is submitted by the account holder associated with the subscription.
  • The subscription has not been used for fraudulent or abusive purposes.

For recurring subscriptions, if you cancel within the 14-day window, you will receive a full refund of the most recent charge. If more than 14 days have passed since your last charge, that charge is non-refundable, but your subscription will not be renewed.

4. Non-Refundable Situations

Refunds may not be available in the following circumstances:

  • Requests made more than 14 days after the initial purchase date.
  • Usage credits or features that have already been consumed or utilized during the subscription period.
  • Subscriptions that were obtained through fraud, theft, or unauthorized use of another person's payment information.
  • Charges incurred after the 14-day refund window has expired.
  • Promotional or discounted subscriptions where the discount was provided in exchange for an annual commitment.

5. Processing Time

Once a refund is approved, it will be processed through Paddle, our payment processor. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your statement. If you do not see the refund within this timeframe, please contact us and we will assist you in tracking the transaction.

6. Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund. Cancellation stops future billing but does not retroactively refund past charges. A refund request must be made separately and is only available within the 14-day window described above. We recommend cancelling your subscription first to prevent future charges, then submitting a refund request if applicable.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@aiprocurer.com or through our Contact page.