AIProcurer — Your AI Companion for a Safer, Brighter Life

1. Introduction

AIProcurer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union and the California Consumer Privacy Act (CCPA) of the United States. If you are located in the EU or California, you have specific rights as described in Section 9 below.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Directly

Account information: name, email address, and password when you create an account.
Subscription details: payment information processed securely through our third-party payment provider, Paddle.
Communications: messages you send through our contact form or customer support channels.
Chat conversations: the content of your conversations with our AI assistant, Clara, which are processed in real time to generate responses.

2.2 Information Collected Automatically

Usage data: pages visited, features used, time spent on the Service, and navigation patterns.
Device information: browser type, operating system, device identifiers, and IP address.
Log data: server logs, error reports, and performance metrics.
Cookies and similar technologies: see Section 5 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service and its features.
To process your subscription payments and manage your account.
To respond to your questions, comments, and support requests.
To generate AI-powered responses to your chat conversations.
To send you service-related notifications, such as subscription updates and security alerts.
To analyze usage patterns and optimize user experience.
To comply with legal obligations and enforce our Terms of Service.
To protect the rights, property, or safety of AIProcurer, our users, or the public.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service providers: We engage third-party companies to perform functions on our behalf, including payment processing (Paddle), cloud hosting (Vercel), analytics, and customer support. These partners are contractually obligated to use your information solely for the purposes of providing these services.
AI processing: Chat conversations may be transmitted to third-party AI model providers (such as Agnes) for the purpose of generating responses. These providers are bound by data processing agreements that restrict their use of your data.
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your usage of the Service. Cookies are small data files stored on your device that help us understand how you interact with our Service.

We use the following categories of cookies: (a) essential cookies required for the Service to function properly; (b) analytical cookies that help us understand how visitors interact with the Service; and (c) preference cookies that remember your settings and preferences.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce agreements. Chat conversation history is retained for up to 90 days unless you delete it earlier. Usage analytics data is retained in anonymized form for up to 24 months.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL) and at rest, access controls, regular security assessments, and employee training on data protection best practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verified parental consent, we will take steps to delete that information promptly.

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

9.1 GDPR Rights (EU Residents)

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data under certain conditions.
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Request a machine-readable copy of your data.
Right to object: Object to our processing of your data based on legitimate interests.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

9.2 CCPA Rights (California Residents)

Right to know: Request details about the personal information we collect, use, and share.
Right to delete: Request deletion of personal information we have collected.
Right to opt-out: Opt out of the sale of personal information (we do not sell personal information).
Right to non-discrimination: Exercise your rights without receiving discriminatory treatment.

To exercise any of these rights, please contact us at privacy@aiprocurer.com. We will respond to verified requests within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your jurisdiction. Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and updating the "Last updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@aiprocurer.com or through our Contact page.